Case studies

The case studies present some of our work to complement a description of our services, solutions and products. The case studies illustrate how we work and what we do for you, our customers. Select a case study of your interest to see more information.

Case study: SF4Sales
Account A, a leading logistics provider gains a solution integrating their logistics operational system with their CRM system. This integration eliminates a whole class of problems within the organization and enables the Account A sales-force staff to be more efficient as they no longer have to maintain two sets of customer relationships data in two separate systems
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Customer
ACCOUNT A is a leading logistics provider since 2004, a member of the group since 2006. ACCOUNT A specialize in parcel transportation in the Czech Republic and Europe.
Challenge
Initially and among other purposes, ACCOUNT A used their logistics operational system to manage the customer relationships data. Later, the Salesforce CRM solution has been deployed, leaving ACCOUNT A with two systems in which they had to maintain their customer relationships data. Maintenance of the data in two separate systems was resulting in data quality issues (data inconsistency across the two systems) and in waste of human effort required to maintain the data in two separate systems.
Solution
EMONEO deployed a business analyst to organize a series of workshops and to capture not only the business processes but mainly the challenge which ACCOUNT A salesforce staff were facing when using the two systems. In EMONEO, we used this information to develop the business requirements document. We also utilized our Salesforce expertise to propose a solution respecting the ACCOUNT A context and addressing the pains of ACCOUNT A sales department. Later, EMONEO delivers and deploys the solution.
Impact
Our solution Increases satisfaction and efficiency of the salesforce staff as they do not have to waste their time entering data into multiple systems and resolve issues related to inconsistency of the data. This in turn improves performance of the sales department and brings more business to ACCOUNT A.
Case study: HIPP
ACCOUNT A, a leading logistics provider obtains a modern SOA based integration platform which enables components of the enterprise application landscape to exchange data using standard or custom-developed interfaces. This way, the integration platform eliminates dependency among the components and thus gives ACCOUNT A the freedom to modernize their landscape component by component, as the business and other constrains allow.
Case study image/graphics
Customer
ACCOUNT A is a leading logistics provider since 2004, a member of the group since 2006. ACCOUNT A specialize in parcel transportation in the Czech Republic and Europe.
Challenge
Like many other businesses, ACCOUNT A have also implemented an IT system supporting their operations. While serving its original purpose, the system has been extended “here and there” to meet the ACCOUNT A business requirements as they have been coming since launch of the system. From today’s perspective, the design principles and tools which have been used to develop the system are rather outdated. They make the system development and maintenance costly and difficult and they do not provide much freedom for modernizing the system.
Solution
The architects in ACCOUNT A had an idea to rely on principles of service-oriented architecture (SOA) to address the challenge. The EMONEO team joined ACCOUNT A to get more information not only about the problem itself but also about the plans of ACCOUNT A for the years to come. Having analyzed all the functional and non-functional requirements, EMONEO proposed and successfully delivered an enterprise service bus (ESB) solution featuring HW and SW infrastructure for test and production environments as well as a development and support model respecting the principles of DevOps.
Impact
The new platform has enabled ACCOUNT A to integrate applications, systems and components independent of their core technologies. Deployment of the platform also enabled refactoring of existing monolithic systems into building blocks which can be attached to the platform as (micro)services. This way, it enhanced scalability, flexibility and resilience of the enterprise IT architecture. The platform not only makes modernization of the existing systems possible. It also provides the freedom to plan the modernization according to the business requirements and thus it brings peace of mind to those in charge.